Frequently Asked Questions (FAQ)
Q: Do you sell to both businesses and individuals?
A: Yes. We serve wholesale orders and RETAIL SHOPPING purchases. MOQs vary by item—ask us for the retail pack list.
Q: Can I mix SKUs to reach MOQ?
A: In many cases, yes—within the same product family or brand. Ask for a mixed-carton quote.
Q: Do you offer private labeling?
A: Yes. We provide packaging design templates, barcode assignment, and sample runs. MOQs vary by product.
Q: What if my order arrives damaged?
A: Note it with the courier, take photos/videos, and contact us within 48 hours so we can resolve it quickly.
Q: How fast can you deliver to Metro Manila/Cavite?
A: In-stock items typically ship within 24–72 hours after payment, with next-business-day delivery subject to cut-off and load.
Q: Which payment methods do you accept?
A: Bank transfer (BDO/BPI), GCash, and Maya. Official receipts are issued for all orders.
Q: Can you help me choose fast-moving SKUs for my store?
A: Yes. Share your location, customer profile, and target price points; we’ll suggest a starter assortment and replenishment plan.
Customer Support
Email: dynamic@dynamicgoods.site
Phone/WhatsApp: +63 912 678 1432
Business Hours: Monday–Saturday, 09:00–18:00 (PHT)
General inquiries: response within 24 hours
Warranty/return claims: initial response within 2 business days
Shipping & Returns
Shipping:
In-stock: dispatched within 24–72 hours after payment.
Pre-orders: lead time 12–30 business days.
Metro Manila/Cavite: own fleet or express couriers.
Nationwide: LBC, J&T, JRS (with tracking).
Returns & Exchanges
DOA/Defective: report within 7 days of receipt.
Wrong/Short Shipment: report within 48 hours.
Change-of-mind: case-by-case; item must be sealed and in resalable condition.
Return Process: Contact support → Receive RMA → Send item → Inspection → Replacement/Credit/Refund.
Warranty Policy
Electronics 3–12 months
Small appliances: 6–12 months
Non-electronics: 30 days (manufacturing defects)
Excludes damage from misuse, modification, or lack of surge protection.
Pricing & Payment
Prices exclude freight unless stated otherwise.
Payment via Bank Transfer (BDO/BPI), GCash, or Maya.
Official invoices and receipts provided for all transactions.
Values & Commitments
Authenticity: All products sourced from verified manufacturers/distributors.
Data Privacy: Information used only for order processing and after-sales support.
Sustainability: Eco-friendly packaging and preference for durable products.
Dynamic Goods Trading
📍 BLOCK 12, LOT 16, MAGDIWANG ST., VILL HOMES SUBD, QUEENS ROW WEST, BARANGAY MOLINO, BACOOR CITY, CAVITE, REGION IV-A, 4102, PHILIPPINES
📞 +63 912 678 1432
📧 dynamic@dynamicgoods.site